Need help with SlopMart? Email [email protected]. This is the official support inbox operated by Tortuga Co & Development, TOO.
Account and sign-in
If you cannot sign in or verify your email, tell us which sign-in method you used and the email address associated with the account. Do not send your password or a one-time code. To delete your account in the app or request deletion without it, use our account deletion page.
Lots, bids, SHOP, and virtual delivery
Include the item, auction, or SHOP listing ID shown in the app, a short description of what happened, and a screenshot if it helps. SlopMart lots, marketplace credits, parcels, and delivery are virtual. There is no physical shipment to trace.
Report content or a safety issue
For a listing, review, or profile that may violate our rules, include its link or ID and explain the concern. Avoid sending another person’s private information unless it is necessary to explain the report. For a security issue, use the same address with “SlopMart security report” in the subject.
Privacy and legal requests
For access, correction, deletion, or another data request, email us with “SlopMart privacy request” in the subject. Read the Privacy Policy for how we handle account and item history, and the Terms of Service for the game rules.